Use the sample complaint below to draft a complaint letter or e-mail. You can also copy and paste your complaint into a company's "Contact Us" form.
When filing a complaint, keep these things in mind:
- Remain calm. The person who can help didn't cause the problem.
- Don't use an angry, threatening or sarcastic tone.
- State exactly what you want done about the problem.
- Document each step, and keep copies.
- Start with the seller first. You can resolve many problems by calling a company's toll free number. Even on the phone, you should know the details of the complaint. You can use the sample letter below to jot down a few notes before you call. If necessary, ask to speak to a manager.
- If that doesn't work, send a letter or e-mail to the manufacturer's national headquarters or consumer affairs office. Some experts suggest that a letter is the most effective method for contacting a company. If e-mails and phone calls don't work, try the old fashioned way.
- If the problem still isn't resolved, try your local consumer protection agency, Better Business Bureau or other helpful organization.
- If all else fails, consider filing a small claims suit or hiring an attorney.